Return an item

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You can return items that are complete and like new within 30 days of its shipment for a full refund, exchange, or store credit. Some exclusions apply

Accepting a Return

If for any reason you aren't satisfied, you can return your item in its original condition for a refund or exchange. If unit has been installed it can no longer be returned. If product is not returned in its original condition including boxes, manuals, or the original container the return will be subject to a 20% restocking fee. If you have any questions about our return procedure, please don't hesitate to contact us at 800-363-0096.

Items must be new
Quality Mobile Video may refuse a customer return or charge a restocking fee when the returned item is not like new.

Exclusions: items that are not refundable are listed on the exemption below.

If you have any questions about our return policy, please give us a call prior to placing your order at 800-363-0096.

Non-returnable items:

  • Special order items
  • Vehicle Specific Headrests and Vehicle Specific Headrest DVD Players (I.E. Rosen, Vizualogic, and Audiovox)
  • Items that have been installed
  • Interface Modules (I.E. Audio system interface, Navigation interface)
  • Activated XM Radio Receivers
  • All Cables and cabling
  • Cellular phones, batteries, and accessories
  • Installed Wiring Harnesses
  • Mounted subwoofers and subwoofer enclosures
  • Remote Controls
  • FLIR Systems
  • Used prepaid installation cards
  • Items with missing or defaced serial numbers
  • Items returned damaged due to improper packaging

Non-refundable expenses: Shipping services, customs and duties (international) and installation services are not eligible for refund or compensation. All items or packages shipped free of charge will be subject to a $12 shipping fee.

Refused delivery: All refused shipments will be assessed two transportation charges.

Items Automatically Subject to 20% Restocking Fee

  • Home Video Products
  • Portable DVD Players
  • Portable Navigation Systems
  • In Dash Navigation Systems

Request a return

To return a mobile video item to, follow the process below:

  1. Login to you account by clicking here
  2. Click on the link under my account labeled RMA
  3. Your order information should appear
  4. There is a link on the upper right hand corner labelled Request New RMA
  5. Enter all relevant information to the return

Things to keep in mind

  1. Once the return is accepted you will receive an e-mail indicating your return has been accepted
  2. Place all the original packaging in the box, including the instruction manual and all accessories. Enclose return slip with the RMA number
  3. Ship package in a shipping carton insured to our return center using a shipper of your choice unless a label has been provided for you.
  4. For a FedEx location nearest you, call 1-800-463-3339 or visit
  5. Refunds can take up to 1 - 2 weeks to appear on your statement. Original shipping amount will not be refunded. A $12.00 service fee will be charged on all items shipped free of charge.
  6. Once your return is received, it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within 5 business days.

Please note: All returns must be shipped back in a shipping carton. Items cannot be shipped back in product boxes.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return.

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